青岛远旭轩商贸有限公司 (hereinafter referred to as "we"), as the operator of the official website zonerise.shop (hereinafter referred to as "this website"), strictly adheres to the EU's General Data Protection Regulation (GDPR), the Electronic Commerce Directive (2000/31/EC), and relevant laws and regulations of the European Economic Area (EEA), and is committed to providing users in the EU region with safe, convenient, and transparent website services. This policy applies to all users within the EU member states and the EEA who access and use this website and related services (including but not limited to browsing products, registering accounts, placing orders, and consulting), and clarifies the rights and obligations between us and users during the use of website services.

Please carefully read and fully understand the entire contents of this policy before accessing or using the services of this website. Your access, registration, login, and use of any service of this website constitutes your acceptance and agreement to abide by all provisions of this policy. If you do not agree to this policy, please do not use the services of this website.

I. Website Service Scope

This website provides users with the following core services, which will be optimized and updated as needed based on business development:

• - Product Display and Information Inquiry: Provides detailed information on our various bag products, including product images, specifications, prices, material descriptions, and usage scenarios, supporting online browsing, searching, and inquiries;
• - User Account Services: Supports user registration and login to personal accounts, management of personal information (such as name, shipping address, contact information), viewing order records, tracking logistics status, and applying for returns and exchanges;
• - Online Transaction Services: Provides users with online ordering and payment settlement services for bag products, connecting with legal and compliant third-party payment institutions to ensure transaction security;
• - Consultation and After-Sales Support: Provides users with product consultation, order problem handling, and after-sales rights protection services through website consultation portals, customer service email, and other channels;
• - Information Push Service: With the user's explicit consent, pushes relevant information such as new product launches, promotional activities, and service updates to users.

We reserve the right to modify, suspend, or terminate certain services on this website in accordance with legal requirements, business adjustments, or technological upgrades, and will notify users in advance through announcements on this website and their registered email addresses (except in emergencies).

II. User Rights and Obligations

(I) User Rights

• - Right to Legal Use of Services: Subject to compliance with this policy and relevant laws and regulations, users have the right to freely access this website and use all legal services;
• - Right to Control Personal Data: In accordance with GDPR regulations, users have the right to access, correct, and delete personal data in their accounts, the right to restrict or object to our processing of personal data, the right to request structured, machine-readable personal data (data portability right), and the right to withdraw consent to information push and other services at any time;
• - Right to Transaction Security: Users have the right to request that we protect their personal and payment information during online transactions, and the right to raise objections to abnormal transaction situations and request verification and processing;
• - Right to Complaints and Dispute Resolution: If users have any objections or dissatisfaction with the services of this website, they have the right to file a complaint through the channels stipulated in this policy, or apply for dispute resolution in accordance with relevant EU regulations.

(II) User Obligations

• - Comply with Laws, Regulations, and Policies: When using this website's services, users must strictly comply with the relevant laws and regulations of the EU and its member states, as well as this policy, the website user manual, and other relevant rules. Users must not use this website for any illegal or irregular activities.
• - Provide True and Accurate Information: When registering an account or using related services, users must provide true, complete, and accurate personal information (such as name, email address, address, etc.). If information changes, it must be updated promptly. Users are solely responsible for any service disruptions or losses caused by false or incomplete information.
• - Safeguard Account Information: Users must safeguard their username, password, and other login information. Users are responsible for all actions taken under their account. If any account theft or misuse is discovered, users must immediately notify us. Users are solely responsible for any losses resulting from failure to notify us in a timely manner.
• - Use Website Resources Properly: Users must not maliciously attack or intrude into this website's servers or systems, must not tamper with or steal website data, must not spread viruses, malicious software, or other harmful information, and must not abuse website services (such as malicious order placement or fraudulent discount claims). Otherwise, we reserve the right to terminate services and pursue relevant legal responsibilities.

III. Website Usage Guidelines and Restrictions

• 1. All content on this website (including but not limited to product images, text descriptions, trademarks, logos, design schemes, etc.) is protected by EU intellectual property laws and regulations and belongs to us or the relevant rights holders. Users may not copy, disseminate, modify, use, or use this content for commercial purposes without our or the relevant rights holders' written permission; otherwise, they will be liable for infringement.
• 2. Comments, inquiries, and other content posted by users on this website must comply with public order and good morals and must not contain illegal or inappropriate information such as insults, defamation, discrimination, pornography, or violence. We have the right to review, modify, or delete relevant content. Users shall bear the responsibility for any disputes arising therefrom.
• 3. This website may contain third-party links (such as links to payment institutions, logistics service providers' official websites, etc.). These links are only for user convenience. We are not responsible for the service quality, legality, or security of third-party websites. Users should pay attention to their relevant policies when visiting third-party websites.
• 4. To ensure the normal operation of the website, we may use cookies and similar technologies to collect users' browsing information, device information, and other technical data for optimizing website experience and analyzing user behavior. Users can refuse or manage the use of cookies in their browser settings, but this may affect the normal operation of some website functions.

IV. Data Security and Privacy Protection

We highly value the security and protection of users' personal data, strictly adhere to GDPR regulations, and take the following measures to ensure data security:

• - Data Collection and Use: We collect necessary user personal data solely to achieve the service purposes stipulated in this policy, clearly informing users of the scope, purpose, and legal basis of data collection. Without user consent, we will not unilaterally expand the scope of data collection or change the purpose of use.
• - Data Storage and Protection: We store user personal data on secure servers within the EU that comply with GDPR requirements, employing AES-256 encryption, access control, regular security audits, and other technical and management measures to prevent unauthorized access, disclosure, alteration, or damage to data.
• - Data Sharing and Transmission: We do not share user personal data with third parties indiscriminately. We share necessary data only with third parties who have signed a Data Processing Agreement (DPA) (such as payment institutions and logistics service providers) when necessary to complete transactions or provide services, requiring them to strictly comply with GDPR regulations and data security requirements. If data needs to be transferred outside the EU, we will take compliance safeguards such as standard contractual clauses.
• - Data Breach Handling: In the event of a data breach that may pose a high risk to user rights, the relevant EU data protection authority will be notified within 72 hours of discovery. If the breach severely impacts user rights, users will be promptly informed and advised on appropriate measures.

For detailed rules regarding the processing of user personal data, please refer to the Privacy Policy on this website. In case of any inconsistency between this policy and the Privacy Policy, the Privacy Policy shall prevail.

V. Service Interruption and Limitation of Liability

• 1. We will make every effort to ensure the stable operation of this website's services, but we will not be liable for service interruptions, delays, or malfunctions caused by the following:
  • - Force Majeure: Such as extreme weather, natural disasters, strikes, war, public health emergencies, etc.;
  • - Technical Reasons: Such as server failures, network congestion, system upgrades and maintenance, hacker attacks, and other unforeseen or uncontrollable technical problems;
  • - User Reasons: Such as user equipment failures, network anomalies, improper operation, etc.;
  • - Legal and Regulatory Requirements: Service adjustments due to compliance with EU or member state laws, regulations, and administrative orders.
• 2. We are only responsible for the legality and compliance of the services offered on this website. We are not liable for any indirect losses incurred by users as a result of using our services (such as loss of anticipated profits, loss of business reputation, etc.), unless such loss is caused by our intentional act or gross negligence.
• 3. If a user violates this policy, causing losses to us or a third party, the user shall bear full liability for compensation.

VI. Complaints and Dispute Resolution

• 1. If you have any objections, complaints, or suggestions regarding the services offered on this website, you can contact us through the following methods:
  • - Customer Service Email: hilarioeugenie@gmail.com (Please indicate "EU Website Service Issue + Username/Order Number" in the email subject; the body of the email should include a detailed description of the problem, contact information, and relevant supporting documents);
  • - Official Website: Log in to zonerise.shop and submit an inquiry or complaint form through the "Contact Us" module.
• We will provide a processing opinion and reply to you within 5 business days after receiving your feedback.
• 2. In the event of any dispute arising between the parties regarding the implementation of this policy or the use of website services, amicable negotiation should be prioritized. If negotiation fails, you have the right to file a complaint with the consumer protection authority of your EU member state or apply for mediation through the EU Online Dispute Resolution (ODR) platform. For cross-border disputes involving amounts less than €5,000, the EU Small Claims Procedure (ESCP) may be applied.